Once your order has been confirmed by us, we will be requesting a deposit of  40% of the list value of the goods ordered. Payment can be made either  through a bank transfer or personally through our office in Ubud. We will furnish our bank details as soon as your order is placed.

Your order will be ready to depart from Bali. This will be confirmed by our office in Bali.  At this stage we will be requesting a final payment for the cost of purchasing your goods In addition we will be requesting pre-payment  for the cost of freight delivery cost.  The official “Bill of Lading”  will be forwarded to you via courier service approximately 7 days  prior to goods arriving at  the port of embarkation.The bill of lading is the official documents which enables goods to be passed from the country of origin to country of destination. The bill of lading is also establishes the ownership of goods to the customer.

The ordering process begins immediately following 40% of the funds for goods being received by Graven Image. This will also includes Letter of credit orders.
A full outline & explanation regarding deposits for LoC orders can be obtained on request.

Letter of credit customers will be required to take out an "All risk" insurance policy and must be responsible for the cost of their insurance arrangements.

All orders must be completed and paid for within the scheduled time frame. After receiving the final balance sheet, funds must be transferred to our account within 7 days. Failure to do so will mean a delay in the shipping schedule.

Orders may be cancelled and any deposits will be forfeited to suppliers if the funds are not transferred within a one month period following our request for payment.

A. Tours to suppliers for new  visitors to Bali will only be carried out by Graven Image on the understanding that there is a serious  intention to conduct  business.

B. New visitors to Bali after having conducted a complete tour must either place their orders prior to departing from Bali or leave adequate deposit funds to demonstrate their serious intention to continuing to do business with Graven Image.

Graven Image must be informed of any other parties involved in either the assisting of services, buying products  or other activities out side the scope of  the Graven Image buying agency.

A. Graven Image cannot be responsible for the depreciation or damage to goods due to prolonged periods of  storage.

B. As a result of a container being filled to capacity and goods are left behind, Graven Image  will offer free storage for a maximum of two months. Any special requirements or arrangements must  first be discussed with the management.

C. Any goods that remain in storage with Graven Image for more than a two month period may incur a storage  cost metered by the cubic meter. 

A. In order for Graven Image to meet the shipping delivery schedules,  customers will be  required to transfer the balance of funds on time.

B. The request  for the balance of funds to be paid will  be made approximately  7-10 days prior to the collection of orders from suppliers.

C. The consequence for any  delays in the receiving of the funds will result in the shipping deliveries  being  rescheduled.

D. Graven Image will take in to account  any extenuating circumstances.

The supply of goods and the freight delivery are separate services. The delivery of goods is the responsibility of the freight line.

A. Graven Image is responsible for the supervision of the quality of goods and to oversee the packing preparation of the shipment. All manufacturing defects are the responsibility of the manufacturer.

B. Graven Image will make every effort to ensure the quality of goods. However Graven Image cannot be responsible for design flaws or deterioration of goods due to environmental factors.
Any complaints regarding defective products will be dealt with on a case by case basis. We will liaise with the supplier to correct any manufacturing errors.

The Shipping documents (Bill of Lading) will be forwarded to you via courier service following the  payment for freight and  goods.

The Bill of Lading will be despatched 10 days prior to shipment arriving at  port destination.

The supply and purchase of goods via our agent service and  the freight forwarding  delivery are two separate services. Although the Freight and shipping companies are appointed by Graven Image, it is the  sole responsibility of the Freight company to safely deliver your goods.

There are two types of insurance cover available.

(1) Insurance cover included in the cost of the shipping. The  insurance offered by the shipping line only covers a limited liability.  It covers liability  in the event  of the  vessel or container  being  lost at sea or if the containers is damaged or defective resulting in  damage to your goods.  Full details  of total  liabilities can be obtained from the shipping line.

A  comprehensive  insurance cover by a independent broker is available at a premium of 1.5% of the cost of goods.

Breakages & Claims
Claims for breakages or damages can be made to the freight forwarding company. Claims can be made through our office at Graven Image. Graven Image will deal with all claims on your  behalf.

3. A  full  inventory of  damaged & broken goods must be submitted to our  Graven Image office  within seven days of receiving your shipment.

The images & information on this web site are intended to express a clear, honest and accurate picture of the products and services represented.

If you have any suggestions, comments or criticisms on how to improve our presentations, we would be happy to hear from you.